Terms & Policies

Terms of Use

Welcome to Kaagazi.com! Kaagazi Collaborative, makes available information and materials on its website www.kaagazi.com subject to the following terms and conditions (Terms of Use). Your use of www.kaagazi.com constitutes your agreement to follow and be bound by these Terms of Use; if you do not agree to the Terms of Use you may not use the site. Kaagazi Collaborative reserves the right to change these Terms of Use periodically without prior notice.


We shall dispatch orders within the time mentioned along the products (3-5 business days for regular products and up to 7 days for customised products, of order placement and all shipping times are expected to be delivered in 3-10 business days  for domestic and 7-15 business days for international shipments.

In the event that the delivery address is not easily accessible, delivery time may be in excess of our estimate. For confirmation of delivery address, we may contact you on your email id or phone number.

We only make use of reliable courier companies such as Aramex or DHL for International shipping and  Xpressbees, Delhivery and Fedex for shipping in India. Kaagazi is not liable for any delays in delivery by the shipping providers or on account of any factors beyond the control of our company. We shall endeavour to ensure timely delivery of your order within the estimated time as mentioned in the order confirmation.

In the unlikely event that delivery is not possible for any reason outside the control of Kaagazi Collaborative, including but not limited to poor courier services in delivery area, inaccessibility of delivery area, force major events we shall inform you of such inability to deliver and cancel your order, followed by full refund (if applicable).

Cash On Delivery (COD)

Cash on Delivery or COD is only applicable to orders within India at an additional charge.

The delivery executive will attempt a delivery thrice before returning the parcel to destination. In case of failed or fraudulent COD, the customer will not be allowed to order via COD again. Kaagazi reserves the right to cancel a COD order if suspected as fraudulent or inauthentic on any grounds.

Our staff may contact you to confirm your COD order. Orders not confirmed by customer within 3 days of placing order, will be cancelled automatically on the 4th day.

We do not process COD orders to training institutes, college, school, hostels,  cafe, restaurants, hotels and other such addresses. If you place a COD order with us, please make sure you provide a residential address. Customers are welcome to use are prepaid services to such addresses.

Returns are not applicable on personalised COD orders.
Orders above INR 3000 are not applicable for COD.

Duties & Taxes for international shipments

All Kaagazi orders are shipped internationally from our warehouse in Ahmedabad, India to your provided shipping address. Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. This is a rare case scenario, majority of orders will not have to pay any additional fees. In the case where additional customs charges are assessed, you (the customer) will be responsible for paying these additional fees. If you are presented with an invoice from the courier service for import duties and taxes, you will have to pay them directly at the time of delivery. Kaagazi takes no responsibility for non-delivery of orders in case such taxes and duties are not accepted and settled by the recipient at the delivery address. No refunds will be initiated in such cases.



We will be able to accept a cancellation request any time before we ship your order. In case your credit card/debit card/bank account was already charged for the order, we shall process the refund immediately following the cancellation of the order, subject to deductions for any banking transaction charges incurred by us pursuant to your order and its cancellation.

Unfortunately, we cannot cancel orders once the shipment is out of our store for delivery. Personalised orders cannot be cancelled if we have started processing your order.

Returns Policy

If you are not happy with your purchase for any reason whatsoever, return it to us in the condition you received it, in the original packaging, within 15 days of purchase for a full refund. The only exclusions under this money back guarantee are the original shipping costs. In an unlikely event that that your merchandise arrives damaged,please mention it in the "remarks' of our shipping partner, email us a photo of the damaged product within 24 hours of receiving your order with details of the order. All complaints will be processed within 5 working days and a replacement shall be shipped to you at the earliest. We cannot accept returns for personalised orders.

Cost of return shipment has to be borne by the customer. Incase of exchange, a new product will only be shipped after the old product has been received at the Kaagazi warehouse.

Minor irregularities and variations are part of handmade products and should not be treated as a defect, this especially holds true for leather goods. Used, earmarked, torn, dirty or vandalised products will not be liable for any refunds.

If you have any concerns about your order, please contact us at info@kaagazi.com and we will be in touch with you at the earliest.

Currency Transactions

Kaagazi.com accepts multiple currencies payable through RazorPay however, all transactions are processed in Indian Rupees (INR).

Processing Orders

Our business hours are 11 am to 6 pm Indian Standard Time (IST) Monday through Friday. If you need to contact us outside our business hours please email our customer service department at info@kaagazi.com and we will respond as soon as possible.

Customer Service Policy

We are committed to providing exceptional customer service and quality products. We endeavor to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-15 business days In the event that an ordered item is not available, or we are unable to fulfill your order for any reason whatsoever, we will notify you within 5 business days for instructions to arrange an agreeable alternative item, a backorder or a full refund.

Care Instructions

If the product is damaged or affected in any way on account of improper, reckless use, disregard of care instructions provided, we assume no liability for the damage or any shortcomings in the make or quality of the product. Please store the products away from moisture and direct sunlight.

Measurements/dimensions of products

Measurements/dimensions of the products are approximate only to allow you to understand the approximate size of the product. Therefore, the actual product dimension delivered to you may sometimes vary slightly.

Copyright & Intellectual Property

The trademark “Kaagazi” is a registered trademark of Kavya Agrawal, used under a permitted license by Kaagazi Collaborative.

The website (www.kaagazi.com) and all content including text, illustrations and images are created and owned by Kaagazi and its associates. Attribution is indicated for any work that is created by Kaagazi customers and we do not own any rights to the respective artwork.


All disputes are subject to Kolkata (India) Jurisdiction.

Legal Information

This website is expressly operated by Kaagazi Collaborative. Unless otherwise noted, all design and content featured on www.kaagazi.com - including navigational buttons and images, artwork, graphics, photography, text, and the like are copyrights, trademarks, and/or intellectual property that are owned, controlled, or licensed by Kavya Agrawal. Due credit and attribution is provided to any content generated outside the Kaagazi team or associates including but not restricted to artworks by customers. The contents of our website and the website as a whole are intended solely for your personal, non-commercial use.

Any copying, dissemination, reproduction, publication, display or use of the above-said Intellectual Property (IP) Rights, whether partly or in full, without the permission of Kavya Agrawal, is prohibited and will be considered as violation of the IP rights of Kaagazi Collaborative.

Limitation of Liability

Given the unpredictability of technology and the online environment, Kaagazi does not warrant that the function or operation of this website will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. As a visitor and user of this website, you must assume full responsibility for any costs\damages associated with the servicing of equipment used in connection with the use of our website. As a visitor and a user of this website, you, in effect, agree that your access will be subject to the terms and conditions set forth in this legal notice and that access is undertaken at your own risk. Kaagazi shall not be liable for damages of any kind related to your use of or inability to access this website.


We endeavor to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured on www.kaagazi.com may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologize if erroneous information is reflected in merchandise price, item availability, or in any way affects your individual order. Please be aware that we present our content 'as is' and make no claims to its accuracy, either express or implied. We reserve the right to amend errors or to update product information at any time without prior notice. In the event a product at www.kaagazi.com is listed at an incorrect price due to photographical error, typographical error or error in pricing information from our suppliers, Kaagazi Collaborative shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Kaagazi Collaborative shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card / debit card / bank account charged. If your credit card has already been charged for the purchase and your order is cancelled, Kaagazi shall issue a credit to your credit card account in the same amount.

Availability, Product Information, Pricing & Colors

At Kaagazi, we go out of our way to give you the kind of distinctive merchandise. Please understand that many of our featured items are handcrafted, offered in limited quantities and, because of their limited availability, stock may not be refreshed. That means once an item is gone, it may be gone for good and may not be available for sale again. When an item featured on www.kaagazi.com is no longer in stock, we make every attempt to remove that item from the website in a timely manner. Most www.kaagazi.com products displayed on the website are available while supplies last.

All Kaagazi products are made in India. We have made every effort to display as accurately as possible the colors of our products that appear on the website. However, due to monitor discrepancies and various lighting, we cannot guarantee that your display of color will be accurate.


You agree to indemnify, defend, and hold harmless Kaagazi Collaborative, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


Although we will make every effort to respond quickly to applicable email messages, Kaagazi Collaborative is under no obligation to respond to all pieces of correspondence received through this site, or to maintain your submitted comments in confidence, or to pay compensation of any kind for your comments or submissions.

Contact Us

We would love to hear from you and welcome suggestions, questions about our products, feedback, and ideas for new products.

Email: info@kaagazi.com

Privacy Policy

This privacy policy sets out how Kaagazi Collaborative uses and protects any information that you give on www.kaagazi.com when you use this website. We are committed to ensuring that your privacy is protected, subject to the terms of the ‘Security’ Clause below. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Kaagazi Collaborative may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:


Contact information including email address

Demographic information such as postcode, preferences and interests

Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

You agree, accept and allow that your information may be disclosed as required during any governmental or police investigation, or in accordance with a court order to such effect, under section 79 of the Information Technology Act, 2008 and the Information Technology (Intermediaries Guidelines) Rules 2011.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we shall not be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.  

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting only if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us info@kaagazi.com.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.