Refund policy

If you are not happy with your purchase for any reason whatsoever, return it to us in the condition you received it in, in the original packaging, within 15 days of purchase for a full refund. The only exclusions under this money back guarantee are the original shipping costs. In an unlikely event that that your merchandise arrives damaged, email us a photo of the damaged product within 24 hours of receiving your order with details of the order. All complaints will be processed within 5 working days and a replacement shall be shipped to you at the earliest.

That being said, minor irregularities and variations are part of handmade products and should not be treated as a defect. Used, earmarked, torn, dirty or vandalised products will not be liable for any refunds.

If you have any concerns about your order, please contact us at info@kaagazi.com and we will be in touch as soon as possible.