Personalisation Policy

By placing your order, you agree to the terms mentioned in our personalisation policy:

1. The processing time for any personalised orders is 5-10 working days. In case of any delay beyond this, the customer will be informed via email.

2. Personalisation is limited to 20 characters per product and must not contain any abusive/illegal/obscene/hurtful words or messages.

3. Personalisation can be done in any script. Incase we face issues printing your script, our team will get in touch with you. Kaagazi reserves the rights to choose the fonts, colour, placement of the personalised messages.

4. Orders once placed cannot be revoked. Any changes in text/spelling/grammar will not be entertained if the order is already processed.

5. This policy is limited to personalised retail products only. For bulk orders or corporate enquiries, please visit our Custom FAQ.

6. For any other questions/clarifications, please write to us at

7. In light of the covid-19 situation, we are facing some delays in product delivery. Please make sure you place your orders well in advance. Kaagazi is not liable for any delays in delivery during the pandemic and we request your cooperation during these unprecedented times.