If you are not happy with your purchase for any reason whatsoever, return it to us in the condition you received it, in the original packaging, within 15 days of purchase for a full refund. The only exclusions under this money back guarantee are the original shipping costs.
Returns are not applicable on personalised orders unless there is print error.
In an unlikely event that that your merchandise arrives damaged, please mention it in the "remarks' of our shipping partner, email us a photo of the damaged product within 24 hours of receiving your order with details of the order. All complaints will be processed within 5 working days and a replacement shall be shipped to you at the earliest. We cannot accept returns for personalised orders.
Cost of return shipment has to be borne by the customer. Incase of exchange, a new product will only be shipped after the old product has been received at the Kaagazi warehouse.
Minor irregularities and variations are part of handmade products and should not be treated as a defect, this especially holds true for leather goods. Used, earmarked, torn, dirty or vandalised products will not be liable for any refunds.
If you have any concerns about your order, please contact us at firstname.lastname@example.org and we will be in touch with you at the earliest.